Return & Refund Policy

We want you to be happy with your order. If something isn't right, here's how returns, replacements and refunds work at Yathree Fashion.

1. Cancelling an order

You can cancel an order from My Orders while it's still pending or being prepared. Once an order is out for delivery, it can no longer be cancelled from the app — please contact support instead.

2. Requesting a return

If an item arrives damaged, defective, or different from what you ordered, raise a support ticket from your order within a reasonable time of delivery, with photos where possible. Our team will review and arrange a replacement, pickup or refund as appropriate.

3. Items that aren't eligible for return

• Perishable goods (e.g. fresh groceries) once delivered in good condition
• Items marked as non-returnable at the time of purchase
• Products damaged due to misuse after delivery

4. Refunds

Approved refunds are issued to your original payment method. Refund processing times depend on your payment provider, and typically reflect within a few business days of approval.

5. Cash on Delivery refunds

For Cash on Delivery orders, refunds are issued via bank transfer, based on what's agreed with our support team.

6. Need help?

Raise a support ticket from your order, email us at our support address, or visit our Contact page.